- Legal Business Name: VoltEdge Learning LLC.
- Head of Operations: Chigusa Jones (CEO)
- Address: 〒929-1125, Ishikawa-ken, Kahoku-shi, Unoke Nu-246-5
- Phone Number: 076-204-8820 (Hours 10:00 – 18:00 JST (excluding weekends and holidays))
- Email Address: Info@vel.co.jp
- Sales Price: Please refer to each service description page.
- Additional Fees: For customers outside of Japan, tax is not chargeable for services we provide. For customers inside Japan, the relevant tax rate for our services will be charged as an additional fee.
- Delivery Time: Service will be provided on the customer’s specified date & time after payment confirmation.
- Payment Methods: Credit card payment via Stripe.
- Payment Period: Credit card payments are processed immediately.
- Reschedule, Cancellations & Refunds:
Reschedule: You can request a reschedule for a service you have booked by contacting Scheduling@vel.co.jp. Please provide your name, the name of the course you scheduled, and the new date you would like to reschedule on. We will respond to your request ASAP, but please be aware that your request may be denied if there is a schedule conflict. In this case, we will provide alternative available dates. Rescheduling is only possible up to 72 hours before the start time of the initial appointment.
Cancellation: You can request a cancellation for a service you have booked by contacting Scheduling@vel.co.jp. Please provide your name, the name of the course you scheduled, and the reason for cancellation. After we have confirmed the receipt of your cancellation request, we will begin the refund process in accordance with our cancellation policy. Cancellation of a service is only possible up to 2 weeks before the start time of the initial appointment.
Refunds: Refunds will be processed after confirmation of cancellation and appropriate cancellation fees in accordance with the cancellation policy. It can take 3-5 business days for the refund to appear in your bank account).