MB-910 offers a comprehensive deep-dive into Dynamics 365 Customer Relationship Management (CRM) systems, empowering learners to master the tools and strategies that drive effective customer engagement and service excellence. This course covers the full spectrum of CRM functionalities including sales, customer service, field service, and marketing, illustrating how each module contributes to a holistic understanding of the customer lifecycle. Through a series of detailed demonstrations, interactive labs, and in-depth case studies, participants learn to navigate the Dynamics 365 interface, customize applications to fit unique business processes, and leverage embedded analytics to gauge performance and drive improvements.

The curriculum not only covers technical setup and configuration but also emphasizes strategic methodologies for enhancing customer satisfaction, increasing sales conversion, and forging long-term customer relationships. MB-910 equips professionals with both the tactical and strategic insights necessary to implement CRM solutions that are aligned with business objectives and foster enduring customer loyalty.